Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

Your first and last name

Business name

Email address

Phone number

Website URL

Information about your business, marketing needs, or services you are interested in

Information you provide when requesting an audit, booking a consultation, or communicating with us

We may also automatically collect certain technical and usage information when you visit our website, such as your IP address, browser type, device information, referring pages, pages visited, and interactions with our website.

We may use cookies, analytics tools, advertising pixels, and similar technologies to understand website usage and measure the effectiveness of our marketing.

2. How We Use Your Information

We may use the information we collect to:

-Respond to enquiries and growth audit requests

-Review your website, marketing, lead-generation, or follow-up systems when you request an audit

-Contact you regarding your enquiry or requested services

-Schedule consultations and appointments

-Provide and improve our services

-Manage customer and prospective-customer relationships

-Send service-related communications

-Measure website and advertising performance

-Improve our website, marketing, and customer experience

-Maintain the security and operation of our systems

-Comply with applicable legal and regulatory requirements

-Where required, we will obtain appropriate consent before sending marketing communications.

3. Email and Text Communications

If you provide your email address or phone number, we may use that information to respond to your enquiry and communicate with you regarding services you requested or expressed an interest in.

Where you separately consent to receive marketing or promotional communications, we may also send such communications in accordance with your consent.

If SMS messaging is offered, consent to receive text messages is optional and is not a condition of purchasing services or submitting an enquiry.

You may unsubscribe from marketing emails using the unsubscribe option provided in those communications. Where applicable, you may opt out of text messages by replying STOP. You may request assistance by replying HELP.

4. How We Share Information

We may disclose information to service providers that help us operate our business, website, communications, CRM, analytics, advertising, hosting, automation, and related business functions. These providers may process information only as necessary to provide services to us or as otherwise permitted by law.

We may also disclose information when reasonably necessary to comply with applicable law, legal process, or governmental requests; enforce our agreements; or protect the rights, safety, and security of Orvella Digital, our customers, or others.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies, Analytics and Advertising

We may use cookies and similar technologies to operate our website, understand how visitors use it, measure performance, and improve our marketing.

We may also use analytics and advertising services, including tools provided by Google and Meta, to measure website activity and advertising performance. These services may collect information through cookies, pixels, or similar technologies according to their own privacy practices.

You can control certain cookies through your browser settings and, where available, through website consent controls.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and legal records, resolve disputes, enforce agreements, and comply with applicable legal obligations.

When information is no longer reasonably required, we may delete or anonymize it as appropriate.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

8. Your Privacy Choices and Rights

Depending on where you live, applicable law may provide you with certain rights concerning your personal information, which may include the right to request access, correction, deletion, or other information regarding how your personal information is processed.

You may contact us to make a privacy-related request. We may need to verify your identity before fulfilling certain requests.

You may also opt out of marketing communications at any time using the unsubscribe or opt-out methods provided in those communications.

9. Third-Party Links

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

10. Children's Privacy

Our services are intended for businesses and are not directed toward children. We do not knowingly collect personal information from children through our business enquiry forms.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, services, technologies, or legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page.

12. Contact Us

If you have questions about this Privacy Policy or how Orvella Digital handles personal information, please contact us:

Orvella Digital
Email: [email protected]
Website: orvelladigital.com